For the purposes of these Terms and Conditions, “the company” refers to Clevermode.
1.1 These Terms apply to all transactions of any nature with the company.
1.2 You must know, understand and comply with these Terms and the General Terms and Conditions, as they are a binding agreement between you and us.
1.3 If there is a conflict between these Terms and the General Terms and Conditions, these Terms will apply.
COD Goods must be paid for before goods can be released
2.1. This includes but is not limited to all Equipment Purchases, Printer Consumables Purchases, Calibration and Repairs.
GST The company pricing as quoted excludes GST that shall also be charged at the applicable rate.
3. Retention of Title
The company retains legal and beneficial ownership in and to the goods until the purchaser has paid in full all amounts owing on all accounts to the company. Until the goods are paid for in full, the relationship between the parties shall be fiduciary and the purchaser shall hold the goods as bailee of the goods.
4. Invoice Queries
4.1. If you have a query about an invoice the company requires that the query be raised within 7 days of receipt of invoice and that it be put in writing and be emailed to firstname.lastname@example.org
4.2. Our expectation is to have your query addressed within 2-5 business days.
5. Equipment Sales/Services Cancellations
5.1 The purchaser must notify the supplier within FOURTEEN (14) DAYS after receipt/delivery of any short/wrongful or faulty goods. Any returns accepted outside this time limit will be at the discretion of the company.
5.2 Returns resulting from the customer ordering goods incorrectly will incur a 10% restocking/administration fee.
6. Repairs under Warranty
6.1 All new equipment purchases come with a 12-month Repair or Replacement Warranty.
6.2 Replacement will be given in the event that the equipment cannot be repaired.
6.3 All refurbished equipment purchases come with a 3-month Repair Warranty.
6.4 All Equipment Sales are final and no refunds will be given for Change of Mind.
7. Security capabilities and policy for transmission of payment card details.
7.1 “This website supports Secure Socket Layers of 128bit and greater”.
Clevermode takes your business seriously and asks that you contact our office on 1300 303 759 to raise any concerns or if you have any feedback about the service we have provided you.